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Implementation Specialist - Nashville

Healthcare - Project Management
Ref: 308 Date Posted: Wednesday 14 Aug 2019
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Elevation Search Solutions is actively seeking an Implementation Specialist for a fast-growing Healthcare IT company in the Nashville market! Are you an proactive, process-driven implementation expert who is interested in developing a scalable playbook for implementing and onboarding new hospital customers? If so, we would love to speak with you!


The Implementation Specialist will work cross-functionally with Sales, Account Management, and Product Management teams, and play a critical role in defining the future implementation process. S/he will have the opportunity to play with a number of analytical tools and leverage technology to develop a streamlined process that can scale, which will significantly impact the business.

What You Will Be Doing:

  • Working with VP of Implementation and Implementation Manager to streamline implementation process.
  • Project managing all hospital implementations.
  • Developing scope of the project for each implementation and complete mapping utilizing existing tools (e.g., Salesforce)
  • Assisting in development of implementation KPIs and goals and leveraging existing tools (e.g., Salesforce) to measure against established KPIs and improve implementation efficiency.
  • Working cross-functionally to establish reporting standards.
  • Interviewing Sales and Account Management teams to identify areas for improvement.
  • Utilizing knowledge and expertise in past implementations to influence go-forward implementation strategy.
  • Key team member in developing a scalable playbook of implementation best practices, automated with technology where possible.
  • Establishing processes for successful user training.
  • Building out hospital and provider profiles and taking procedures live on the company website utilizing internal tools.
  • Keeping salesforce entries up to date.
  • Working with hospital to gather payment information, W9, and emails of staff who will need access.
  • Working with hospital to gather email addresses for remit reports.
  • Setting up all users with direct access.
  • Assuring that all staff have activated their accounts and are certified via company training videos
  • Introducing company platform to contracted providers’ billing staff.
  • Assuring that billing staff for contracted providers--i.e. radiologists, pathologists, anesthesiologists, emergency physicians--are set up for remit reports.
  • Assuring that contracted provider groups have a company payer code so that patients do not receive bills for professional fees.
  • Ordering marketing materials to be onsite by day of go live.
  • Taking hospitals live in company CMS.
  • Editing and Updating procedures as needed.
  • Keeping company training course up to date, which includes video editing.
  • Conducting User webinars as needed.

What You Need To Have:

  • 5+ years of work experience implementing EHR (e.g., Epic, Cerner).
  • Former hospital, EHR, and / or revenue cycle experience is required.
  • Hyper-analytical and passionate about testing, data, and metrics; expertise with PowerPoint and Excel and comfort designing Salesforce workflows is a must.
  • Strong attention to detail.
  • Ability to succeed in a collaborative, start-up environment.
  • Monitor and report implementation metrics to continually improve performance.
  • Strong business intuition and ability to understand complex business systems.
  • The ability to clearly communicate complex results to business partners.
  • A high degree of motivation to go above and beyond the task at hand.
  • A willingness to learn new technologies on the job.
  • Bachelor’s Degree in Statistics, Math, Engineering, Computer Science, Life Science, Economics, Business, or a related technical field.