Implementation Manager - Brentwood/Franklin/Nolensville

Project Management
Ref: 302 Date Posted: Tuesday 12 Mar 2019
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Elevation Search Solutions is actively seeking an Implementation Manager for a fast-growing Healthcare IT company in the Nashville market! Are you an entrepreneurial, process-driven implementation expert who is interested in developing a scalable playbook for implementing and onboarding new hospitals customers? If so, we would love to speak with you!

Overview: The Implementation Manager will work cross-functionally with Sales, Account Management, and Product Management teams, and play a critical role in defining the future implementation process. They will have the opportunity to play with a number of analytical tools and leverage technology to develop a streamlined process that can scale, which will significantly impact the business.

What You Will Be Doing:

  • Working with VP of Implementation to create implementation best practices, streamlining existing processes and mentor junior team members
  • Project managing all hospital implementations
  • Developing implementation KPIs and goals and leveraging existing tools (e.g., Salesforce) to measure against established KPIs and improve implementation efficiency
  • Determining the set of tools, automation, and processes needed to scale implementations with business growth
  • Working cross-functionally to establish reporting standards
  • Interviewing Sales and Account Management teams to identify areas for improvement
  • Assigning business owners to each step of the implementation process
  • Utilizing knowledge and expertise in past implementations to influence go-forward implementation strategy
  • Developing a scalable playbook of implementation best practices, automated with technology where possible

What You Need To Have:

  • 7+ years of work experience in process engineering, management consulting, project management, or healthcare IT
  • Former hospital, EHR, and / or revenue cycle experience is required
  • Hyper-analytical and passionate about testing, data, and metrics; expertise with Excel and comfort designing Salesforce workflows is a must
  • Strong attention to detail
  • Ability to succeed in a collaborative, start-up environment
  • Monitor and report implementation metrics to continually improve performance
  • Strong business intuition and ability to understand complex business systems
  • The ability to clearly communicate complex results to business partners
  • A high degree of motivation to go above and beyond the task at hand
  • A willingness to learn new technologies on the job
  • Bachelor’s Degree in Statistics, Math, Engineering, Computer Science, Life Science, Economics, Business, or a related technical field