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Director of Product Management (CRM) - GA

Product Development
Ref: 254 Date Posted: Friday 27 Jul 2018
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Elevation Search Solutions is actively seeking a Director of Product Management in the Atlanta Market. Our client is a rapidly growing healthcare IT company focused on delivering business intelligence solutions and service-line growth to their clients in the healthcare industry. Their suite of services includes a best in class CRM solution.  

What You Will Be Doing:

Vision and Road Map

  • Work with Key stakeholders to develop the long term vision and roadmap for a differentiated and competitive offering in the market place, targeting Health system marketing teams with powerful tools, data and insight to help them drive competitive growth
  • Communicate the roadmap both short, mid and long term on a regular basis to both internal and client audiences.
  • Coordinate with other Product Development leads with the goal of creating a “seamless, integrated, consistent” user experience across relevant products.
  • Work with other Product managers and key stakeholders to identify new products/solutions and market opportunities.

Product Development and Execution

  • Actively manage the client feature enhancement pipeline to deliver on client satisfaction, balancing these requests with investment in new capabilities that deliver on the vision for the business.
  • Work with technology and business analysts to translate business requirements into user friendly and value driven features and capabilities against a predictable schedule of deliveries.
  • Actively seek to derive maximum value out of data partnerships while minimizing the costs to the business.
  • Identify and pursue opportunities to add new data and capability partners, to increase differentiation, revenue and profitability.
  • Serve as principal escalation point for product issues and work to identify root cause, communicate problems, fixes and resolutions to clients and internally.

Go to Market

  • Build and maintain a detailed view of competitive offerings, making sure that the sales team is fully briefed and product strategy is developed with a detailed view of competing offerings.
  • Work with finance and sales to manage and adjust pricing based on market conditions and profitability goals.
  • Work across the organization to champion the product and find ways in which the CRM business can bring value to a broader audience.
  • Develop and deliver training on new product features and capabilities.
  • With Legal, develop contract templates that accurately defines SOW, standard delivery terms, invoicing, etc.
  • Work with marketing and help to develop and update sales materials, web pages, presentations and RFP responses.

Ongoing Sales and Marketing Support

  • Act as a Subject Matter Expert for the sales and client services teams, attend sales calls, demonstrate the product, help to answer deep questions about the product/data and works to convince the client we have the best solution.

What You Will Need To Have:

  • 5 Years experience in the Healthcare industry, working with Hospitals and Healthcare systems.
  • 10 years experience working in a product management role for a SaaS company
  • Track record of commercially successful product launches
  • Demonstrable commercial acumen and ability to manage customer expectations.
  • A strong understanding and experience working with data driven communication technologies such as CRM, Marketing Automation, Patient Engagement, Digital advertising is required.
  • Familiarity working with EMR and or consumer data and its use in predictive modeling.
  • A laser focus on user experience and delivering value against use cases, plus a willingness to take risks with new ideas and bring innovative functionality to our customers.
  • Strong communication skills with ability to take complex ideas and communicate them effectively internally, externally and in direct sales meetings
  • Ability to drive products success through strong collaboration and to influence others across the organization.