Director of IT - Any

Technology & Engineering
Ref: 369 Date Posted: Tuesday 10 May 2022
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Are you a strategic IT solutions expert eager to play a critical leadership role in the expansion of a rapidly growing, private equity-backed company? If so, Elevation is actively recruiting for a leading pharmaceutical logistics company on a global mission to bring successful outcomes to patients, and we want to speak with you!

What You Will Be Doing:

  • Formalizing a vendor partner model across IT services and functions – infrastructure, IT operations, cybersecurity, and business applications (ERP, CRM, HRIS, etc)
    • Managing partnerships, integrating systems, and maintaining architectural standards to create a comprehensive IT platform for company.
    • Coordinating vendor resources and consultants, demonstrating experience negotiating, budgeting, monitoring, and procuring this work.
  • Improving business systems by streamlining processes and aligning resources that support the ERP and integrated applications.
    • Ensuring vendor and internal support of business applications.
    • Defining system ownership – technical and business owners—for each system.
    • Establishing a process of building a backlog for required functionality.
    • Ensuring all systems have a documented and tested disaster recovery plan.
    • Building partnership with business owners to identify opportunities to improve the operations of business systems while operating within the IT budget.
  • Enhancing IT operations
    • Creating a culture of continuous improvement in the helpdesk function and measuring internal satisfaction with IT operations.
    • Measuring and improving uptime and performance of IT systems.
    • Proactively reporting IT operations KPIs to business leaders.
    • Formalizing and automating data center and cloud operations.
  • Improving the information security program
    • Collaborating with executive leaders to establish a risk-management approach to setting information security priorities.
    • Creating and reporting KPIs for information securing program maturing.
    • Assessing and mitigating cybersecurity risks to prevent breaches of the company’s data and improper access to confidential information.
  • Evaluating, building, and leading an IT team across infrastructure & operations, business applications, and cybersecurity.
  • Serving as a partner to business leaders by understanding the capabilities that they need to operate more efficiently and achieve their objectives.
  • Establishing a high-performance and results oriented culture.

What You Need To Have:

  • 10+ years of working in IT solutions design and operations. Preferably in multi-site manufacturing and supply chain business. 
  • 5+ years of team management experience.
  • Demonstrated success with process mapping and ERP workflow optimization.
  • Experience working closely with business leaders in finance and operations. 
  • Experience managing budgets and negotiating vendor contracts for IT services.
  • Proven experience managing vendors, infrastructure and operations, and enterprise system deployments.
  • Project management experience.
  • Direct experience managing disparate tech and data platforms.
  • Experience in risk assessments and an understanding of cybersecurity.
  • Wiling to travel as needed.
  • Willingness to jump in where needed and a flexibility to evolve strategy and execution as organizational needs change.
  • Nice to Haves:
    • Experience with Azure cloud operations and cloud architectures
    • Experience with the IT operations of a global business
    • Experience with GDPR and international data privacy and security regulations
    • Experience with Sage X3 ERP
    • Experience in cold chain logistics in the pharmaceutical industry